T’s & C’s

Terms and Conditions

Wedding Cakes and Celebration Cakes

A 30% deposit is required to secure your booking. All deposits are non-refundable and non-transferable. Cleared payment of the entire balance must be received no later than 6 weeks before the cake is required in the case of wedding cakes, and one week before collection date for celebration cakes. Cleared payment of the entire balance must be received by the due date for work on your cake to be completed.

In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited.

Cake orders which are canceled at short notice (within 6 weeks of the event), will still be charged for in full, as we are rarely able to rebook dates at such short notice. Any work already carried out or items ordered in for your order are also chargeable.

Alterations

Where possible we will accommodate changes you wish to make to your cake order but this may incur additional cost. No changes can be made less than 6 weeks prior to delivery/collection.

Cake Delivery/Collection

As part of our service, we offer a personal delivery and set up service for wedding cakes. This service is subject to availability and advance booking is essential. We will liaise with your venue prior to delivery to schedule a delivery slot and check that all arrangements for assembly such as cake stand and table have been taken care of. Please contact us for a delivery quotation.

Please note: At point of delivery, the cake become the responsibility of the venue. This is confirmed in the form of a signature by a nominated person i.e. your wedding planner or other member of staff at your venue.

If you wish to collect your order from Buttercup Cakes, we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary.  Should for any reason an order not be collected, we will endeavor to contact you to re-arrange a new time for collection, however we do not offer refunds or replacements for orders that have not been collected at the agreed date and time.

Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.

Allergies

Buttercup Cakes products contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. Nut, gluten and alcohol free cakes can be made on request, however we cannot guarantee there has been no cross contamination due to the nature of production. Please note that some food colourings may have an effect on behaviour in children.

Please speak to a member of staff if you want to know about our ingredients.
Buttercup Cakes accepts no liability to customers suffering from an allergic reaction from eating our products. It is the client’s responsibility to inform all parties consuming a Buttercup Cakes product of the afore mentioned.

Complaints Policy (Cakes)

All cakes require a signature on delivery/collection. This indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect /misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition we always take photographs of the cakes prior to delivery /collection.

Complaints are extremely rare in the world of cakes and we have never had a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery/collection.

We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.

Please note is it very common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual’s tastes are different.

Our Products

Products made by Buttercup Cakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.

Storage

All cakes/cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.

Brownies should be kept wrapped in the baking parchment in which they arrive and in a sealed container. They will stay fresh for up to 7 days from delivery and may be frozen.

Cancellations

If the order is cancelled by the customer, the deposit is non-refundable and non-transferable, plus any expenses already incurred by Buttercup Cakes in respect of the order, will be chargeable.

Cancellation by Buttercup Cakes: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Buttercup Cakes will give as much notice as possible if we are unable to fulfill your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

Classes

Please use the online booking system in the online shop area of this site. Any place/places are not secured on one of our classes until a full payment has been made and you have received a confirmation by email from Buttercup Cakes. You will receive a separate email from PayPal but this is not a confirmation of a class place so do not make any arrangements purely relying on this email.
You will be sent all the details of the class by email including location etc.

Once a class has been booked and it has been paid for it, we are not able to offer any refunds for any reason if you cannot attend. We will allow you to find someone else to take your place on the course and date you have booked. You must notify us by email providing their full name, email address and contact number.

If Buttercup Cakes had to cancel a class for any reason, then we will offer an alternative date(s) to you. If we cannot offer you an alternative date we will provide you with a full refund of the cost of your class.

If a class is cancelled by us due to bad weather, we will do our best to reschedule your class place to another date in the future.

Brownies

We aim to deliver your order within 48 hours, or guaranteed next working day for an extra £4. If you order a next day/specific date delivery and Royal Mail fail to deliver on time, we will refund you.

Please note: unless you select Special Delivery postal option we cannot guarantee your delivery date – it is a requested date only. Every effort will be made to deliver on your requested date, but delays can occur due to weather, traffic, breakdowns and mis-sorting a the post office, over which we have no control. We therefore recommend selecting an earlier delivery date than you need, or choose Special Delivery for guaranteed next working day delivery.

We offer Royal Mail First Class ‘Signed For’ delivery as standard and a signature is required upon delivery. Should the recipient fail to be in when Royal Mail attempt to deliver we cannot be held responsible for late delivery, nor can we be held responsible for the collection card being misplaced or lost by the recipient. In the event of Royal Mail failing to leave a collection card and more than a week has passed since the delivery was attempted then we will offer a replacement box of brownies or a coupon code as a gesture of goodwill. We are unable to issue a refund as we have done everything possible to ensure the recipient receives their brownies.

If your order fails to arrive at all, we’ll send you another one for the next day.

Once we have baked your batch of brownies we are unable to take cancellations or offer refunds.

Brownie Complaints

If you are unhappy with your brownies, please send them back to us within 3 days of receipt so we can examine them.

The return of items is at your own cost. You should always obtain a certificate of postage from the Post Office as we can only be responsible for your items once they have received at the above address. Any items lost in transit cannot be treated as returned.